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fitbit is not displaying the steps and heart rate

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‎02-03-2020 06:22 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-03-2020 06:22 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

My fitbit is not showing heart rate and steps all if a sudden. I guess the sensors stopped working. I’ve tried to re-connect the device, restart the device also have changed the clock face but still it isn’t working. If there is some problem with the sensor what should I do 

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‎02-03-2020 08:52

‎02-03-2020 08:52

I would recommend contacting Customer Support if you are still within your warranty period.

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‎02-03-2020 13:32 - edited ‎10-08-2023 09:06

In response to SkullBurner

‎02-03-2020 13:32 - edited ‎10-08-2023 09:06

Hi there @sowmya1396, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to posting here.

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your recommendation @SkullBurner.

Maria | Community Moderator, Fitbit


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