fitbit won't sync with windows 10 pc or android phone

[leilew]

I'm trying to sync my charge 2 which I haven't done for a year and a half. I tried first to connect it to windows 10 pc with fitbit app installed. It would start syncing (about halfway) and stop. It tells me there is an update but cannot find the device. I have tried reseting the device a few times as well as unpairing and pairing the bluetooth with the device. I decided maybe it didn't like this app or something and to try to pair it to android phone. I'm having the same problems with android phone. I'm assuming the device is broken and I should throw it away now? Can the bluetooth in these devices wear out/break? I know it's not the pc or phone because they pair just fine with every single other bluetooth device I own.

[Rich_Laue]

By tried on the phone, I suppose this was all done through the Fitbit app. 

You did not try anything with the phones BT 

[leilew]

I made sure the bluetooth was on for the android  phone and that it located the device "charge 2", which it does list as being connected. Can you describe alternate way to connect?

[JK_777]

I am having the exact same issue syncing my Charge 2 with my android. Bluetooth settings confirm I am paired with my Fitbit.  I’ve tried turning Bluetooth on & off multiple times. My Fitbit is completely charged. I deleted all other devices I had connected to Bluetooth. There are no other trackers nearby. I cannot find any reason for this malfunction. Please provide any information and advice you can give! Thank you

[Rich_Laue]

When it comes to syncing with a phone, the tracker does not need to be a trusted device. 

With a sync issue it is first suggested to turn off/on the phones Bluetooth. 

Second step is to restart phone and tracker. 

Third thing to try is to remove the tracker from the phones Bluetooth. 

At this point the user would then open the app and try a sync. 

The user is unable to pair a Fitbit tracker to a phone. They should get an error of, "Pairing rejected by tracker". This is why I don't understand all the messages of I impaired the tracker then re-paired. A user is not suppose to pair a tracker through the phones Bluetooth. 

[leilew]

In the phone app, next to sync, there is a little green circle that goes round and round. This circle has been doing so for hours. What is the time frame for syncing? Perhaps I'm not understanding the timeframe of which it is supposed to take to "sync" a tracker and am misunderstanding it for being "broken".

What is the amount in hours of time the sync should generally require?

[veryagedcanada]

I've been using my Fitbit right along for maybe five years (CHarge 2), and a few weeks ago it quit syncing for a few days, then sync again for a while, then stop again, etc. About a year ago I got a fitbit base station to help with some syncing problems back then. It worked for a while and a month ago it stopped showing up on the app screen. Windows 10 still showed the base station as installed and functioning.properly. And now the syncing problem has become chronic again. 

I have discovered that un-pairing the Fitbit from Windows 10 for a day or two sometimes stimulates the Fitbit app, when I click on the sync button, to message me asking if I would like to connect with Windows 10. About half the time my Windows 10 machine will then pair and connect with the Fitbit, the other half the time saying that "connection failed.".

Could it be that software changes have been made this winter to the app that affect the base station function?  Or could the "blue tooth" electronics in the Fitbit have deteriorated? 

Personally, I'm irritated enough at this point to start checking out other trackers, and there are lots to check out. What I'm not willing to do is purchase anything more made by Fitbit - I feel they have abandoned the users.

Veryagedcanada.