how to use a dongle for fitbit charge 2

[nyzki]

Hello.  

  My Doctor bless her heart. Gave me her Fitbit charge 2,  I was really thrilled to receive this. But now I am waiting on a Dongle to sync  with my computer. I don't have the newer windows 10 or a Android or any of the newer Cell phones. So what I am wondering is how do I use the Dongle for my new account.?

Any information would be greatly appreciated.  Thanks  nyzki

[Odyssey13]

Just a thought @nyzki

Since your doctor gave you this, they must want you to keep an eye on your activity. If you live close to the doctor, why not see if you can set up and sync weekly at their office? That way, they can see your progress and you can get set up.

You might find a friend with a Fitbit who can let you sync to their cellphone or computer, too.

[nyzki]

She doesn't know anything about this, She had to have someone else set this up for her.  So I know nothing about  this, other than it does vibrate to remind me to get up and take a walk  once in awhile. So any information other than what I have received in unknown.

[nyzki]

And I have considered this solution  also. Thank you for that Idea..

[chrrisinseattle]

Yea I am having some issues also did not get a dongle though have to check that out Yea I am gonna have to agree it seems you and a Fitbit are not made for each other why with all that work it requires you to do, mercy me I I would not want to go through all of those steps windows 10 is much better than win 8 though I am using a Mac with Sierra OS and can not get the charge 2 to work.

[PureEvil]

@nyzki,

Okay, it sounds like you already have Fitbit Connect installed.  Good first step.  Now, make sure that you have the dongle plugged in to a USB port, it looks like this:

Once that's plugged in run Fitbit Connect.  Just click on the start menu, type 'Fitbit' to find it and then run it.  You should get a menu that looks like this:

Follow the instructions after that.  You should eventually get a four digit code on your Fitbit that you'll have to enter into the app to verify that's your tracker.  Let me know if you encounter any snags.

I hope this helps.

[nyzki]

Hi thank you for the suggestion but  i still cant get it to go anywhere.  That's ok  It was worht a try 🙂

[nyzki]

And because I have an older version of windows nothing will connect to it. I tried doing  what you suggested.  Still nothing works. 

[PureEvil]

@nyzki,

While I understand that you still can't get it to work, it would help us narrow down the cause if you could elaborate on where you're encountering problems.  For instance:

• It sounds like you have Fitbit Connect installed already.  What happens if you try to run it?  Does the Fitbit Connect app open?  Do you see an option to 'Set Up a New Fitbit Device'?
• Does it prompt you to plug in the dongle?  Have you tried other USB ports on your computer?
• When you selected 'Set Up a New Fitbit Device', does it prompt you for your Fitbit account details?
• Did you get as far as selecting which tracker you want to set up?

Etc...  We're more than happy to help you, but you'll need to help us narrow down the cause.  I know that Fitbit Connect runs on older versions of Windows because I run it.

[nyzki]

I am now connected & syncing. Thank you so very much. I guess it just took me  a bit longer to figure all this new stuff out.  I am very appreciative  of all the advice and assistance that was given to me.

                                                                     Nyzki

[nyzki]

I  am finally connected & syncing with the computer. Thank you for your help & advice. I am now up & running.   

                                                          nyzki

[nyzki]

Got it connected & syncing Thank you so much nyzki 😀

[dawesy]

I did not get a dongle with my fitbit 2 and every time I try to sync it says put the dongle in.  Can you go and just but a dongle for a fitbit 2/ 

[nyzki]

Dawsey you can also purchase a dongle from the online store at this site. It is available for $ 6.95  Not too pricey.  Call  Customer Service first and see if you can get if for free . I hope that  Helps you out !

                                                               Nyzki

[nyzki]

Dawsey, 

            I just looked in the store that is here, and yes they do sell the dongle, It is  $ 6.95 . Not too pricey. So if you can't get it at no cost, Then you can purchase it here. 

                                                                nyzki 

[nyzki]

Hello Dawsey,

       did you have any luck with customer Service in getting your dongle?  I hope that you were successful .    I hope that you were able to connect & sync your fitbit .     nyzki  

      . 

[Kiwi_K]

Hi, Ive got windows 7 and set it up with the dongle all good. Just letting you know its possible.

[Odyssey13]

Welcome to the forums @Kiwi_K 

The last post in this thread was two years ago. It's nice to know Windows 7 still works for a few. I'm using 8.1 and Fitbit Connect still works for me.

Glad you're with us.

[Kiwi_K]

Oh wow didnt see the date haha


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