help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

my active minutes have stopped syncing on my dashboard.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-14-2019 02:59 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-14-2019 02:59 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Hi I have tried switching off wifi/bluetooth and my phone but my active minutes are still not logging. 

I walk more than 10 minutes each day so I walk enough for them to activate and register. 

how can I sync to register my active minutes please if anyone can help?

Best Answer
Labels:
0 Votes
6 REPLIES 6

‎04-14-2019 18:40

‎04-14-2019 18:40

I'm having the same issue.  Nothing synced up since April 8th.

Best Answer

‎04-15-2019 14:35

In response to Gerbec

‎04-15-2019 14:35

I’m having same problem with Fitness Pal. Stopped syncing on April 8th too

Best Answer

‎04-15-2019 18:00

‎04-15-2019 18:00

Also my Fitbit stopped syncing to my iPhone. I can’t figure out how to fix it

Best Answer

‎04-16-2019 00:08

In response to Stephcat

‎04-16-2019 00:08

  • I have given up. I will have to go back to my original Flexi Fitbit. I have not received any advice or support 
Best Answer

‎04-16-2019 00:59

‎04-16-2019 00:59

I have been reading and spent way to many hours trying to figure out why it wasn't syncing. I am glad I didn't do anything wrong now that I see it's not only me with this problem. Thanks for posting because after all the time I have wasted I am grateful to have found this site with some answers. Keep me updated if anyone figures out why or what to do to fix the problem. Thanks and Thank you all in advance for your help 

Best Answer
0 Votes

‎04-16-2019 05:31

‎04-16-2019 05:31

I've been having the same issue off and on over the past few days; I know it's an inconvenience but I've powered my phone down and restarted it and it has worked both times.

Best Answer
0 Votes