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my wrist band keeps coming off

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‎03-21-2019 05:20 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-21-2019 05:20 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

... IT fell off during rope climbs at the top of the rope!!!

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5 REPLIES 5

‎03-21-2019 19:15

‎03-21-2019 19:15

@nana_60 Welcome to the Fitbit Community.

 

I'm sorry to hear the wristband of your Fitbit Charge 2 falls off. To evaluate your case I sent your information to Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

 

If you have any question, please let me know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎03-22-2019 10:50

‎03-22-2019 10:50

Mine falls off, too. One of the clips seems to not clip on properly. I actually came on to this part of the site to see if a Charge 3 wristband would fit the charge 2 as there seem to be none in the store (except a leather one at a silly price)

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‎03-22-2019 15:47

In response to EdsonFitbit

‎03-22-2019 15:47

How long is the

@EdsonFitbit wrote:

@nana_60 Welcome to the Fitbit Community.

 

I'm sorry to hear the wristband of your Fitbit Charge 2 falls off. To evaluate your case I sent your information to Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

 

If you have any question, please let me know.


wristband supposed to last, after 15 months my wristband is now breaking before my eyes. is this expected?

Best Answer

‎03-24-2019 11:10

In response to Janeinma

‎03-24-2019 11:10

@mollydo  @Janeinma  Welcome! Thanks for being part of our Community! 

 

Sorry to hear about your damaged bands.

 

@mollydo try pulling the metal tab to the outside to help it secure the band and the tracker.

 

@Janeinma  does your band shows actual physical damage or as the titles states it is falling off? If it is the latter then please try the suggestions I shared above if it is the first one please let me know so I can help you reach our support team.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-24-2019 14:34

In response to AlvaroFitbit

‎03-24-2019 14:34

There is no visible physical damage to the band. I have tried pulling the metal thing out and it doesn’t work.

Lois Sexton
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