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no gps on charge 2

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‎09-13-2019 07:56 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-13-2019 07:56 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Hi over the last 2 weeks I've been having trouble getting my charge 2 to connect to the gps when I try connect for outdoor bike it says check app. I've check the location accuracy on phone and it's fine. My Fitbit syncs fine but now I've post the phone icon on the Fitbit screen when I try to connect. Any help would be great

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‎09-15-2019 10:43 - last edited on ‎03-14-2025 11:37 by Fitbit Moderator

‎09-15-2019 10:43 - last edited on ‎03-14-2025 11:37 by Fitbit Moderator

@moresaltthanpep A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your GPS signal on your Fitbit app. Please follow these instructions to troubleshoot this issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-15-2019 23:09

In response to AlvaroFitbit

‎09-15-2019 23:09

Hi there, I followed all the instructions that you sent but still no luck with connecting. I also tried to restart my fitbit but I couldn't do that either.

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