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not charging, not syncing (!) <- is all that will show on the screen

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‎09-16-2019 21:41 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-16-2019 21:41 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Hi everyone,

 

About 2 weeks ago my fitbit charge 2 stopped working. It will not sync or charge and all I get on the screen is a blue circle with a ! in the middle. I have done everything, cleaned both the charger and the fitbit, changed the power source from different wall chargers to the computer and left it to charge for 2 days straight and nothing.....

 

it is not even two years old, please does anyone have any suggestions.

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‎09-17-2019 08:40 - last edited on ‎01-31-2025 10:45 by Fitbit Moderator

‎09-17-2019 08:40 - last edited on ‎01-31-2025 10:45 by Fitbit Moderator

@duckie09 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. You don't mention if you have tried restarting it so if you haven't please follow these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-17-2019 14:26

In response to AlvaroFitbit

‎09-17-2019 14:26

Yes I did try to restart it and nothing...
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