not connecting to my phone

[ronakjain916]

i have a fitbit charge hr which i is not connecting to my andriod phone. when i try to connect with the app it could not find my fitbit band. it shows not working .
plzz any body help

[Collin1000]

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@ronakjain916 wrote:
i have a fitbit charge hr which i is not connecting to my andriod phone. when i try to connect with the app it could not find my fitbit band. it shows not working .
plzz any body help

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First, try restarting your phone, and then restarting your Fitbit tracker:

https://help.fitbit.com/articles/en_US/Help_article/1186

I googled your phone model from your signature and found this page:

http://www.gsmarena.com/samsung_i9500_galaxy_s4-5125.php

That lists your phone as Android 4.2. Is that correct? Fitbit needs at least Android 4.3 to sync on some devices. 

https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

There are known issues with Android 4.2:

https://help.fitbit.com/articles/en_US/Help_article/1345/?q=android&l=en_US&fs=Search&pn=1

You might simply have a phone that is not new enough. Did it work with Fitbit previously? 

[ronakjain916]

thanks but my android is 5.1
and myphones normal bluetooth is showin fitbit charge hr.
but the fitbit app couldnot find my fitbit charge hr.

[AnitaMc]

I restarted my phone and that alone did not work.  I uninstalled and reinstalled the fit bit app and that as well did not work.  I saw that you recommended turning the Fitbit off and then on again.  As I have a Zip, I simply removed the battery (turning it off) for about 5 minutes.  Upon reinstallation of the battery (and continued prayer) it restarted beautifully!  Thank-you for your guidance with this issue.  Problem resolved successfully.