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"An app is needed to use this device" error while connecting FitBit Charge3 with Samsung S20Plus

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‎07-05-2022 06:58

‎07-05-2022 06:58

I am getting error message "An app is needed to use this device" error while connecting FitBit Charge3 with Samsung S20Plus. It used to work before but suddenly stopped working. I have tried almost all options like:

1. Rebooting FitBit Charge 3

2. Rebooting Samsung S20 Plus

3. Turning Bluetooth On/Off

Need your assistance here

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‎07-05-2022 17:24

‎07-05-2022 17:24

Welcome to the Fitbit Community, @GeetThareja.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Charge 3 and for the troubleshooting steps you’ve performed.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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