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"Connected GPS is running" won't go away on Charge 3

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‎05-28-2020 01:01 - last edited on ‎10-16-2020 11:43 by Moderator Alum

‎05-28-2020 01:01 - last edited on ‎10-16-2020 11:43 by Moderator Alum

Yesterday I went for a walk during which time my Charge 3 seemed to crash, not recording the exercise. When I rebooted, the "connected GPS is running" message came back up, as though I was still tracking exercise, and now won't go away. I have tried reinstalling the app which had no effect, and removing location permission which works but obviously decreases functionality of my device. I am on a galaxy s8.

 

 

Moderator Edit: Clarified subject

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‎10-16-2020 11:44

‎10-16-2020 11:44

Welcome to the Forums, @Lizzieben.

 

Thanks for troubleshooting this message issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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