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"GPS will not be turned on" in phone Activity

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‎03-24-2019 01:18 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

‎03-24-2019 01:18 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

Hi there. I've been for a walk and a run with my charge 3, and it knows the distance as it's factored it into my overall day but it's not giving me a map. I've ensured my previous Charge 2 is unpaired, tracker GPS is on, location on phone on, the phone's not saving power, I've even done a factory reset on the phone, and reset the tracker, much to my inconvenience. This is driving me crazy!

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6 REPLIES 6

‎03-24-2019 01:24

‎03-24-2019 01:24

Screenshot_20190324-082254_Fitbit.jpg

 

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‎08-07-2019 10:50 - edited ‎08-07-2019 10:51

‎08-07-2019 10:50 - edited ‎08-07-2019 10:51

I have this problem too. Worst thing is that it used to work a few weeks ago. I dont think i did anything to make it stop, but now all my exerciss say "GPS will not be turned on" I have an older phone (Note 4) but it used to map walks automatically, now when it recogizes the exercise it just doesnt do the gos tracking. (Edit for typos)

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‎09-19-2019 06:11

In response to Bolicsteroids

‎09-19-2019 06:11

I have the same problem. I have tried all the solutions suggested for the charge 2 that were possible or for my Android phone but still get this message. A pity! 

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‎11-14-2019 00:42

‎11-14-2019 00:42

I'd like to add my voice to this thread. Charge 3 that, so far, has not logged any GPS activity. I have read many messages about this and am no closer to solving it. I feel like throwing the bloody thing in the rubbish.

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‎11-27-2019 02:46

In response to seedy

‎11-27-2019 02:46

My charge 3 was also tracking my route up until about a week ago and now it's suddenly stopped. Have they removed this feature so they can add it to premium member benefits? It's really really frustrating

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‎02-12-2020 17:46

In response to Bolicsteroids

‎02-12-2020 17:46

I have the same problem.   The message "Gps will not be turned on".  Why not if I want it to be turned on?  I can't get it to change to on.  Kind of frustrating.

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