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"No devices paired" on Dashboard

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‎11-02-2019 13:20 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎11-02-2019 13:20 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

I've been using my Charge 3 for months, and I have an account on fitbit.com that I set up a while ago, but never really looked at until today. On my dashboard it says "no devices paired". My dashboard shows I've burned some calories, but I think that's just calories people burn for being alive.

 

How do I get my stats to pair with this webpage? I'd like to try to download some of my numbers if that's even possible. But I need to get my account on fitbit.com and my Fitbit that I wear on my wrist are both mine and connected. 

 

Thanks

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎11-03-2019 05:03

‎11-03-2019 05:03

It's great to see you around, @TWC-ACD-Beag.

 

If you are seeing the "No devices paired" on your Dashboard, that means that your tracker isn't paired. I recommend setting it up by following the instructions provided in the help article: How do I set up my Fitbit device?. Also, I suggest checking that you are entering to the correct Fitbit account.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-03-2019 10:09

In response to AlejandraFitbit

‎11-03-2019 10:09

Thanks for the reply, AlejandraFitbit.

I think I'm already paired- my watch is paired to my phone (and has been,
since May 2019), and my "personal info" on the web page when logged in, and
on my phone are the same.

Is there something in addition to this I need to do? As far as I can tell,
everything is set up but the PC interface and my phone aren't talking to
each other.

Please let me know what's not happening that should be (in addition to the
thing I'm asking for help with).

Thanks again.

Jeff
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‎08-15-2020 06:35

In response to TWC-ACD-Beag

‎08-15-2020 06:35

I have noticed that this is an older thread and no response was given, but I just ran into the same issue. Has anyone found a solution?

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‎03-16-2022 18:53

In response to matc19

‎03-16-2022 18:53

I am here from March of 2022 and also looking for an answer to this question.

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‎09-08-2022 09:57

In response to AlejandraFitbit

‎09-08-2022 09:57

The same issue being reported here, i.e., a Fitbit device stopping being paired (infor via the web-browser, although the Fitbit app says things are OK), and indeed syncing to third party apps such as Strava is a problem for me which started about a week ago.  I can trace it back to when I went for a sea-swim and wanted my Versa3 to record the activity, and then upload it to Strava.  Ever since I have had to upload activities manually via a tcx file, which is a little tedious to say the least!  I am hoping it isn't a fault with the Fitbit.

 

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