help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Not enough data available" to properly log workout-Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2021 09:00 - last edited on ‎06-26-2021 12:14 by Fitbit Moderator

‎06-26-2021 09:00 - last edited on ‎06-26-2021 12:14 by Fitbit Moderator

I tracked an elliptical workout on my Fitbit watch, but it didn't log properly in the app. It logged the activity type, heart rate and duration. It did not log the heart zones or Impact on my Day data. It logged the calorie graph, but not the separate calorie figures.

It also didn't feed through to my Vitality app.

Tracker & app have successfully synced several times since this issue. 

Any suggestions? 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎06-26-2021 12:13

‎06-26-2021 12:13

Welcome to the Fitbit Community, @Na1a5ha.

 

Thank you for the information provided.

 

To prevent this situation from occurring again, I would recommend setting up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1624734435235.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

In addition, please follow these tips to resolve heart-rate tracking issues.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎06-27-2021 04:39

In response to EdsonFitbit

‎06-27-2021 04:39

Hi

Thanks for your reply.

My tracker and app are already linked. See comment about them successfully syncing.

I am not having an issue with tracking my heart rate in general, the issue is with the split between Heart Rate Zones being calculated.

Do you have any idea how this partial logging issue occurred? Do you know how I can resolve it?

Natasha
Best Answer

‎06-27-2021 20:08

In response to Na1a5ha

‎06-27-2021 20:08

No I don't have any suggestions. However setting up the tracker as a replacement device, will cause the tracker to be reset and this may fix the issue. 

Don't worry, the app will first sync the tracker.. 

Best Answer