"Sleep not Tracked" on Charge 3

[SunsetRunner]

Hi.

The "Sleep not tracked" display is a known issue for at least 6 months. What is the 'fix' so that the "Sleep not tracked" display in my Charge 3 is either removed or accurately states sleep is tracked?

Moderator edit: subject

[AlejandraFitbit]

Welcome to the Forums, @SunsetRunner.

Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

In the meantime, let me know if you need anything else. 🙂

[asiayeah]

@AlejandraFitbitIs there a reason on why there is no timeline? Is Charge 3 still being supported? This issue was reported since 2018.

[crazykemper]

Totally unreliable. Fitbit has no answers to fix. Just excuses

[asiayeah]

@crazykemperThat's very true. I hope fitbit can give us an answer. I'm afraid this issue is hurting fitbit's reputation.

[Maxipolk]

Thank you
I’m also having trouble with the synicing I have to reboot it about three times a day

Sent from my iPad

[AlejandraFitbit]

Hey guys, thanks for your participation in the Forums.

@asiayeah and @crazykemper, regarding your inquiry about the "Sleep not Tracked" issue, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

@Maxipolk, if your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there. Just keep in mind that, we are moderating this thread for users are experiencing the "Sleep not Tracked" issue. If you are experiencing other issues or have a feature suggestion or improvement, I encourage you to find a similar thread, check out the feature suggestion board or start a new thread.

I will see you around.

[asiayeah]

@AlejandraFitbit Thanks. I checked today and my Charge 3 is displaying my sleep duration today. But it didn't yesterday. The problem is random and most of the time it doesn't work. Just like many other users, our patience is running out I'm afraid. How can we escalate our issues?

[crazykemper]

Let’s just keep complaining. Many are getting fed up without adequate responses from Fitbit. It can’t be this hard! Garmin doesn’t seem to have this many frustrated users

Sent from my iPhone

[asiayeah]

@crazykemper Let's see if there is a way to escalate this. I would suggest taking it to other social platforms outside this closed community. We can also consider taking it to Google who is acquiring fitbit. 

[crazykemper]

Get idea.  Who wants to acquire a "loser"!!

[asiayeah]

I am contacting fitbit support via Twitter. But I'm only getting usual response, i.e. fitbit is aware of the issuer, is looking at it, however, no timeframe will be given nor available.

But there's a good thing to contact them via Twitter than here. Here, they can remove your post if you mention anything negative on Fitbit. In Twitter, it is more open and they cannot do that.

[crazykemper]

They need to fix it & stop general excuses

Sent from my iPhone