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"Sleep not Tracked" on Charge 3

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‎01-09-2020 10:57 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-09-2020 10:57 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

Up to now my Charge 3 tracker itself still indicate "sleep not tracked" from the time I purchased this last June. I just don't know what to do.

 

 

Moderator edit: subject for clarity

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‎01-10-2020 08:40

‎01-10-2020 08:40

It's great to see you around, @Teshabel.

 

Thanks for letting us know about the issue you are experiencing with your Charge 3 showing "Sleep not Tracked". We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-10-2020 16:38

In response to AlejandraFitbit

‎01-10-2020 16:38

Hi, so sorry to say this but this is also the same answer that i got the first time i raised this iasue last year..a month after i purchased it last april. I was told that they will get back at me once it will be fixed but i think since i havent received any emails, this has not been solvedAnyways, i hope on your future trackers you could include in the app "find your cellphone" feature..once you will tap your tracker, the cellphone will ring.Thanks anyway for the reply you made.TessSent from my Samsung Galaxy smartphone.
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