"Updating your fitbit charge 2"

[tealaser]

As I attempt to update my charge 2, the device status bar begins to show progress but shortly after beginning it displays a " ! " and the update restarts. This cycle repeats each minute or so. I've tried all of the basic thing but no luck so far

[Laurana]

I am having exactly the same issue! It will not get past the 3rd dot what ever I do. Tried restarting, adding new device, power options... nothing ... 😕

[Rich_Laue]

With not knowing what phone. On Android I have to move the Fitbit app to the background to keep an update from failing. 

[BMc85]

Mine did the same thing. Then I noticed when my tablet screen light went out it would stop. So I changed my display screen time to 15 minutes and then it updated. 

[tealaser]

Got it done! I use a windows 10 laptop and I have been using the Microsoft native fitbit application when I review my dashboard data after syncing it with my android phone. To get the Charge 2 firmware updated I went to the Windows 10 app store and installed the Microsoft Fitbit app onto my laptop. When I opened the app it notified me there was an update available for my Charge 2. I followed the steps which were essentially the same as the phone and it completed the update! When I opened the app on my Android phone there was still the notification to update the Charge 2 firmware. I "uninstalled" the app from my phone then "installed" it again, opened it and all was right in the World once more.

[Rich_Laue]

All you had to do was refresh your androids fitbit app @tealaser, the app will then have been told the tracker was updated. Or you could have logged out/in.