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recently no detailed Sleep info

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‎06-21-2019 22:44 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-21-2019 22:44 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

For the first several months using my Charge 2, I was usually getting the detailed sleep information.  Then, suddenly, only the generic type inaccurate information was available.  Can I restore the process for good sleep data.  I'm not sleeping in a different position, or with the Fitbit strapped on differently -- no changes were made in that respect.  Possibly polishing the back, or something else might help???

 

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6 REPLIES 6

‎06-22-2019 07:31

‎06-22-2019 07:31

My sleep is no longer being recorded. The rest of dashboard days is ok. 

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‎07-14-2019 15:06

In response to Nepalese

‎07-14-2019 15:06

I guess this means that one of the Fitbit functions can cease to work, while other functions continue to work properly.  I noticed that, recently my detailed sleep function worked on two days (separated by a couple of non-working days), after not working at all for a couple of months.  I'm certain that this has nothing to do with my sleep position suddenly changing, but something within the Fitbit electrical process.

 

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‎07-15-2019 14:51

‎07-15-2019 14:51

Just lately my Charge 2 has not been recording all of my sleep (only some.) And no detailed information either. 

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‎07-15-2019 15:54

In response to MeriS

‎07-15-2019 15:54

Same here. And they have no response. 

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‎07-15-2019 15:55

‎07-15-2019 15:55

Same here and no response from them. 

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‎07-15-2019 15:56

In response to MeriS

‎07-15-2019 15:56

Three nights for me. They won’t respond to my questions about it. 

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