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refuses to sync since firmware update 9-4-22. This makes it worthless to me.

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‎09-16-2022 12:12 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

‎09-16-2022 12:12 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

Charge 4 still connects to my android phone, but will not sync.  So only today's information shows up there and disappears tomorrow.  It also refuses to connect to bluetooth on my computer.  Please fix this garbage.

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4 REPLIES 4

‎09-17-2022 08:00

‎09-17-2022 08:00

Mine does the same since update.

 

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‎09-18-2022 05:23

In response to KingWindom

‎09-18-2022 05:23

Same here. Tried everything revoke 3rd party app. Restart Charge 4. Reinstalled both fitbit app and HPB Health 365 App. Just refuse to sync!

After the updated fitbit software.

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‎09-18-2022 08:47

‎09-18-2022 08:47

Since update yesterday can’t get my Fitbit to restart. Get vibration and smiley face but goes black. Customer service is no help. Looks like this has happened to a lot of people. They suggest you purchase a new Fitbit even though they casued this problem.

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‎09-18-2022 18:24

‎09-18-2022 18:24

Not only this, but both my wife’s and my Charge 4 are dying much, much faster now. Anyone else? They used to hold a charge for well over a week. Now it’s 2 days max. Not happy… We‘ve only had these for a year and a half and they were working just fine until the update. 

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