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screeen gone black on hr3

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‎02-04-2019 12:54 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎02-04-2019 12:54 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

My screen has gone black on my hr3, wont turn back on. fully charged. still registering steps on the app but nothing on screen at all? can anyone help please? thanks.

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‎02-05-2019 00:55

‎02-05-2019 00:55

This seems to be quite a common problem. Often a restart of the fitbit fixes it. Instructions for this are at: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If that doesn't help then others have found that changing the clockface via the app can kick the fitbit back into life. If that works then it's safe to change the clockface back to what it was.

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2 REPLIES 2

‎02-05-2019 00:55

‎02-05-2019 00:55

This seems to be quite a common problem. Often a restart of the fitbit fixes it. Instructions for this are at: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If that doesn't help then others have found that changing the clockface via the app can kick the fitbit back into life. If that works then it's safe to change the clockface back to what it was.

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‎02-05-2019 03:16

In response to SteveH

‎02-05-2019 03:16

Hi there the restart did not work, however changing the clock face did so thank you ever so much!

Sharon x
Sent from Mail for Windows 10
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