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screen is black but working need help w/ update

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‎08-28-2020 00:01 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎08-28-2020 00:01 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

My screen has been black for awhile. However it still connects/ tracks. Recently asked to update system to sync my device but unable so see 4 digit tracking number so unable to sync at all now. Tried plug it into my computer & doing through the website. No go with that. Not sure if there's a hack around that or if i just need to buy a need one. TIA for your comments/suggestions 

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