sleep cycle not recorded due to inconsistent heartbeats

[sirsmilealot]

I have tried to get sleep cycles but every morning I get inconsistent heartrate couldn't track to get sleep cycles.   This has been going on for 11 months and I have tried everything to fix it.

[AlvaroFitbit]

@sirsmilealot A warm welcome to our Community!

I will gladly assist you with this. Why are you getting inconsistent heart beats? Is this due to a medical condition? Not sure which troubleshoots you tried by take into consideration that you may not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device.

Let me know how it goes.

[sirsmilealot]

My heart has an extra beat but I have no problem.Sent from my Sprint Samsung Galaxy S7.

[noodlebugs]

My heart rate is around 60 during the day and I don't know what it is at night.  I may have an extra heartbeat.  I used to have my sleep cycles show up and then they stopped.  I have called customer service numerous times about this issue.