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sync and download updates via usb cable?

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‎01-25-2020 13:56 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-25-2020 13:56 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Is there a way to sync and download updates via the USB cable instead of bluetooth.  For some reason my bluetooth connection doesn't last long enough to complete an update download, and sometimes it struggles to even sync.  

 

I've repaired several times and reset the fitbit.  Using the Windows 10 app on a laptop.  Since I have it plugged into the laptop to charge, it sure would be convenient (and a lot more reliable) to let it sync and download via the USB connection.

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‎01-26-2020 10:23 - last edited on ‎09-10-2024 11:05 by Fitbit Moderator

‎01-26-2020 10:23 - last edited on ‎09-10-2024 11:05 by Fitbit Moderator

@BeeGee360 Welcome! Thanks for being part of our Community! 

Thank you for your inquiry. Currently this isn't available but you can share your idea in our Feature Suggestions board. Search for the idea first to see if one already exists so you can add your vote. The more votes an idea gets the more likely the developers will try to implement it. 

Regarding your syncing issues you can try these suggestions to help solve the issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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