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the app is saying i don’t have a fitbit that has HR tracking

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‎08-13-2019 03:56 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 03:56 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

i have the Charge 2 and i’ve always been able to track my sleep and heart rate on the app and not the app is saying i need a fit bit that has HR monitor to track my sleep 

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8 REPLIES 8

‎08-13-2019 04:03

‎08-13-2019 04:03

Mine is doing the same thing 

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‎08-13-2019 04:06

‎08-13-2019 04:06

Mine too! Steps, floors, hourly steps etc also disappeared from app 

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‎08-13-2019 04:07

‎08-13-2019 04:07

Same here. It was fine when I woke up. But an hour later sleep and HR are gone.

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‎08-13-2019 04:14

‎08-13-2019 04:14

I wish I didn't do the update. This sucks !! 

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‎08-13-2019 04:18

‎08-13-2019 04:18

I have the same problem since this morning 13 of Aug 2019

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‎08-13-2019 04:24

In response to akarim69

‎08-13-2019 04:24

I just spoke with someone and they said they are working on it and to try syncing again later...

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‎08-13-2019 04:30

In response to Tish28

‎08-13-2019 04:30

It's working on mine now.

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‎08-13-2019 12:25

In response to akarim69

‎08-13-2019 12:25

Sent from my iPhone
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