help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

thousands of steps before i put it on?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2022 16:28 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

‎08-09-2022 16:28 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

this morning i put the fitbit on and it had me already at my goal, even though i took it off last night. the app is updated (on samsung note 20 ultra) and i have rebooted the device, but there has been no change in the number of steps it says i have taken.

any suggestions?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-10-2022 18:11

‎08-10-2022 18:11

@tiredhistorian , Nice to see you here. Thank you for  your message. 

 

Did you follow the steps here to restart your Charge 4?How do I restart my Fitbit device?

 

When you are not wearing the Charge 4 is it on a surface that might vibrate? (eg. fan, pc, etc)

 

See you around.  

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎08-11-2022 23:30

In response to JuanFitbit

‎08-11-2022 23:30

I'm having the same issue. 

2 nights in a row. Yestetday I was wearing it in my sleep and woke up to 40k steps. Last night it was on charge and apparently my watch had done 46k steps but 0miles.

 

I've tried to rest it, but nothing so far.

Best Answer
0 Votes