update tracker software - says battery empty, but ... - Fitbit Community

update tracker software - says battery empty, but my Charge 2 is fully charged

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Pinkqueeny

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As of 8/16 my Charge 2 can't be located by the android phone app, even though the device is fully charged. So, no, I cant update the tracker software

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

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The usual things to try when you get syncing / connection issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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