250 steps per hour missing on my iPhone

[JeanetteDC]

Inspire clearly showing 10 out of 11 hours achieved 

When syncing in App on iPhone it shows 8 out of 11 hours achieved 

Moderator edit: Subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Forums @CBarton31.

Thanks for sharing this information with us. I can see that you're doing a great job getting all your steps for almost every hour. Nice job! Make sure your Fitbit app is up to date in some cases it helps.

We have received some feedback about this strange behavior of the Fitbit App. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers.

We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[JeanetteDC]

Hi

My app is showing that I have an update available however......

I have been trying to complete the update.

It has failed numerous times

Jeanette

Sent from my iPhone

[YojanaFitbit]

Hi @JeanetteDC thanks for getting back. Thanks for reporting that you have tried to update your Inspire HR with no luck.

Please before to try again make sure your device is charged, Fitbit app should up to date and follow these steps:

1. Turn your device off and on again, and retry the update. For more information, see How do I restart my Fitbit device?
2. Restart your phone, and retry the update.
3. Log in to your Fitbit account on a different device, and retry the update.

Keep me posted. 

[JeanetteDC]

Hi

I have tried all these methods already

Jeanette

Sent from my iPhone