A gray line on the screen on my Inspire HR

[bobwashere]

I just bought the Fitbit Inspire HR - there Is a thin gray line on the screen - did I get a faulty one? 

Also, I tried to restart the device, and I held the button for 5 seconds, a smiley face never came on.

Moderator edit: Updated subject for clarity.

[sailorbear510]

Is the device setup with your phone? A thin line may indicate that a watch face is uploading or that a firmware update is in progress with your phone.

[YojanaFitbit]

Hi @bobwashere welcome to the Fitbit Forums! Congratulations on your new Inspire HR! 

Thanks for reporting this information and for trying to restart your Fitbit device. My apologies for the delay. Please make sure you're following these steps to restart it. If you're not getting the smiley face at the end of the process, you can give it try once again. Now, our good friend @sailorbear510 has a good point there! But, I'd like to see what exactly you can see from your end.

Would you mind attaching a picture of this?

I'll be waiting for your reply.

[bobwashere]

I did a reset and I still see a line. Why are there so many users with this same complaint? 

[YojanaFitbit · Accepted solution]

Hi @bobwashere thanks for getting back and for trying to restart your Inspire HR.

As this is a new device we receive feedback about different features, but you don't have to worry since we test our Fitbit devices before releasing them to the market and we expect the highest quality in our products and services.

Can you please confirm which model of phone/tablet are you using to connect? Please confirm that you're using a compatible device, you will see the list here. Then please remove your Fitbit from the Fitbit account and from your phone's Bluetooth and try to set it up again. 

I'd like to see the gray line that you got on the screen. If those steps are not working please, attach an picture of your Fitbit.

I'll be waiting for your reply.

[Dmec]

• I have the same problem. Have had it for 2 months and can not get it to work. I have the app on my computer with Microsoft. The app is all set it is the fit bit that is not. I even un installed it and it still won't work. 

[RChavan11]

Hello! I just recently got an Inspire and I am having this same problem. I have tried everything stated above multiple times. I have a compatible operating system. I am incredibly frustrated. I love Fitbit and have had two Charge HRs and an Alta. I was so excited to be given a new one, but it seems like the firmware on the Inspire might be out of date and I don't know how to update it. Do you think you'd be able to help me?

[dupington]

I am having the same problem; I bought a new Fitbit Inspire HR from a local store, got the gray line. Called tech support, he went through all the steps and finally asked me to send it in for replacement. Did so - and got a fresh one with the exact same problem...so, sent it back, again, and now received the SECOND replacement; and guess what...the gray line again. My dashboard shows it synced within the last few minutes, so they are 'talking' to each other, but the Inspire display is a flat gray line. I'm so fed up I can't get this to work. I 've had two other models that I loved and upgraded each one, and now this. I'm about ready to give up on any fitbit product in the future. All that said, is there anything new you can offer to get this thing to work??? It's fresh  out of it's shipping sleeve, so shouldn't need to be cleaned.

[TheNighted]

This was not resolved obviously and typical of support to give them self credit for something not fixed and pretending it is not an issue

[TheNighted]

You can set it up till the cows come home it doesn't work please provide a solution not verbiage

[kattracks168]

because this thing is a **ahem**