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AIA Vitality SG doesn't work when I click "Link Device" for Fitbit

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‎01-13-2020 08:53

‎01-13-2020 08:53

In Singapore, the MY AIA SG app under Devices - "Link Now" for Fitbit doesn't work. Anybody faces the same issue? 

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‎01-15-2020 07:27 - last edited on ‎01-21-2025 08:22 by Fitbit Moderator

‎01-15-2020 07:27 - last edited on ‎01-21-2025 08:22 by Fitbit Moderator

@dennisooi It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your app integration. Where you are seeing this error is in the other app right? If this is correct you should contact them for troubleshooting instructions. I general you can try logging out from that app, restart your phone and log back in to retry linking both accounts.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-21-2020 23:28

In response to AlvaroFitbit

‎03-21-2020 23:28

Did you resolve this as I am having the same issue?

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