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Active Minutes and Calories burned Too High

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‎03-17-2019 11:59 - last edited on ‎03-19-2019 12:54 by Moderator Alum

‎03-17-2019 11:59 - last edited on ‎03-19-2019 12:54 by Moderator Alum

I've had a fitbit charge hr for the past three years, so I've got a lot of data to compare to. Just replaced with the inspire two days ago. It's registering active minutes and calories through the roof. In the three years I've had my charge I've never burned over 3000 calories in a day, and I didn't even work out nearly as hard as I have previously. The steps and miles seem accurate. The heart rate seems too high, but not CRAZY high. But the active minutes and burned calories are way off my normal charts. I've double checked my personal info like age, gender, etc. I've tried resetting the fitbit.

 

Moderator edit: title for clarity

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22 REPLIES 22

‎05-20-2021 02:00

In response to SteveH

‎05-20-2021 02:00

Hi all

 

Does anyone know how I can reset my fitbit inspire to fix the calories count? I had 13 steps and 560 calories burnt.

 

Thanks a lot 

Dani 

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‎06-12-2021 16:40

‎06-12-2021 16:40

Does anyone know how we can get someone who works at Fitbit to pay attention to this problem? I just used chat support and the rep denied the existence of this problem. 

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‎06-13-2021 18:42

In response to lisaloo28

‎06-13-2021 18:42

Finally after no answer or help from Fitbit I was forced to switch to the Apple Watch. Real shame because I liked the Fitbit very well except for the calorie count problem.

Kevin M.
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