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Active minutes disappearing after sync

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‎04-22-2020 08:40 - last edited on ‎05-05-2020 18:55 by Fitbit Moderator

‎04-22-2020 08:40 - last edited on ‎05-05-2020 18:55 by Fitbit Moderator

I went for a walk today, got home and my fitbit inspire was registering 75 active minutes and just over 9200 steps.  a while later, the steps had gone down to 8200 and my active minutes were 0.  This isn't the first time it's happened.  Starting to get a little annoyed by the whole thing

 

Moderator edit: Subject for clarity 

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‎05-05-2020 18:54

‎05-05-2020 18:54

Hi @Jaxter1962, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this and because it's the first time you experienced this issue, can you please let me know how many times since then you experienced this? Other stats like steps, distance, etc. are affected as well? In the meantime I receive your answers, please restart your device.

 

Let me know if you have any additional questions. 

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