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Active minutes haven’t synced

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‎07-01-2020 00:42

‎07-01-2020 00:42

Hi I’ve been using Inspire HR for  a few weeks & to date it’s been syncing fine but for some reason yesterday’s active minutes aren’t pulling through when I sync to my iPhone. It showed 53 minutes of active time on my Fitbit but after multiple syncs the app data still displays 0. I’ve tried suggested steps (logging out/quitting app, restarting Fitbit, switching off Bluetooth & phone) but has made no difference. Active minutes the only data not syncing- any ideas to resolve this? Thanks!

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‎07-04-2020 15:37

‎07-04-2020 15:37

Hi! I have the same problem, but with my active hours. My fitbit said I made all my active hours yesterday, but the app says I missed the last hour. It's the second time I have this problem and I only have my fitbit for a few weeks. I would love to hear an answer to this!

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‎07-06-2020 03:57

In response to SuzanB333

‎07-06-2020 03:57

Hi, sorry you're also having issues with activity tracking. The problem also affected my hourly activity data, which on that date didn't pull through to the app at all & shows as zero. So on my dashboard it looks like I didn't move a muscle all day, despite recording well over 11,000 steps and a 2 hour walk! Fitbit support haven't provided any explanation as to why the problem with syncing only affected hourly activity/active minutes - the response was to erase the data from my tracker, unpair it from the Fitbit account and then pair it back as a replacement. Obviously that won't recover my 'lost' data though. Searching past posts, similar problems with active minutes &/or hourly activity seem to have been occurring frequently and repeatedly with different Fitbit devices for years - as a new Fitbit user that doesn't fill me with confidence in the device's accuracy & reliability!

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