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Active minutes resetting

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‎09-17-2020 07:06 - last edited on ‎09-20-2020 17:50 by Fitbit Moderator

‎09-17-2020 07:06 - last edited on ‎09-20-2020 17:50 by Fitbit Moderator

I noticed the past couple of days that my Fitbit would track my active minutes and then somehow reset and I would have none. Has this happened to anyone and if so how did you fix it?

 

Moderator Edit: Clarified subject

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‎09-20-2020 17:49 - edited ‎09-20-2020 17:51

‎09-20-2020 17:49 - edited ‎09-20-2020 17:51

Hi @Colie922, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the Active Minutes are being deleted directly from the device itself or the app after you sync? Which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Restart your Inspire HR
  2. Force quit the Fitbit app.
  3. Uninstall the app from your mobile device.
  4. Make sure that the OS version is up to date.
  5. Reboot your mobile device.
  6. Reinstall the Fitbit app.
  7. Login using your account credentials.

 

Looking forward to your reply.

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