Hi,
This is my second Inspire HR and I am having many of the same pairing issues. At first set up connected to Windows 10 laptop with USB, I got the code, but got an error message that it did not pair correctly and if I had sync issues I may have to re-pair. Then it tried to update and said "could not find device."
I eventually installed FitBit on my Jitterbug Andriod phone, and was able to run the firmware update (although it too 40 minutes), but the clock was two hours ahead, and when I said "sync" the wheel just spun and spun and when I tried to adjust the clock faces I again got the message that it could not find the Inspire HR. So I removed it from my account and tried to reinstall.
Now, no matter what I do, no device will "see" the Inspire HR. When I say "set up device" it asks me what device, I click "Inspire HR" and it almost immediately returns back to the account home screen after asking if I am sure I am plugged in.
Can anyone help?
1) Why will my Windows 10 laptop bluetooth not find the Inspire HR. (when I go to discover bluetooth device nothing comes up at all)
2) When I try on my phone or tablet, it just returns back to the device setup page
3) When I go to bluetooth devices on phone, there's nothing there that says "Inspire HR" it can find the Charge 2, but not the new one
4) How do I "reset" the Inspire HR? I've tried holding down the power button and nada.
Notes: I still have a Charge 2 device set up on the account as I am too afraid to remove it until the inspire HR is working. It mostly works, but manual syncing sometimes takes an hour. The Windows app set up did ask if I wanted to make the inspire hr the default app, and I said yes, but then removed the inspire hr app (could this have cause an issue?)
