Alarms won’t sync on Inspire

[JenL7]

Inspire syncs all data with Fitbit app except the alarms. The alarms all say “not synced yet”.  I’ve manually synced the app and no change. I’ve rebooted the inspire multiple times and deleted and reinstalled the app with no success. Help!

Moderator Edit: Clarified subject

[Adydando]

Hiya. It’s not just your Fitbit, I’m afraid. There’s quite a few reports of the same issue. Mine is having the same issue too. The Fitbit tech support team have been made aware of this and is apparently looking into it. Hopefully there’s going to be a fix and probably a software update soon. Fingers crossed! I have not had any issues with my Fitbit for the past 4 years until two weeks ago when the alarms won’t sync. Let’s hope they find out what’s wrong and can fix it for us. 

[Vengirl]

Randomly it looks like mine may be working again - no longer saying waiting to sync and I can delete additional alarms without any problem. Massive relief as I have hated having an alarm wake me an hr earlier than needed on some days

[MichaelBH]

Agreed. Mine synching now, too. Hope it lasts. 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for the time taken in sharing your feedback. I'm happy to let you know our team has released a fix for this issue and should be available to all our members. Please make sure your tracker and the Fitbit app are updated and syncing correctly. For more details about how to manage your alarms, see this help article.

Don't hesitate to let me know if the issue persists as this will help me to investigate and continue helping you.

[Adydando]

Yay!!! Mine works now! Thanks so much!! Such a relief!

[JenL7]

So glad they fixed the problem and the silent alarms are working again!!!!

[Kerra91]

Thanks for fixing the problems, alarms are syncing again, I’ll test the
sleep tracking tonight!

[GIL2]

Mine is working now. Thank so much for fixing it.

[Johnsfzr]

Strangely I have one alarm that I can’t delete, toggle on or off or edit?
everything else seems okay though

 

[snksns]

 

Same, have one alarm that I can’t edit, delete or turn on. Everything else seem okay. 

[Becksmydear]

I can set some alarms now but when I add a new one it still duplicates the alarm and shows the second one as not synced. Also have the two alarms at the top which can’t be edited or deleted. 

[Kerra91]

Sleep tracking still hasn’t synced. Wore it to bed but it hasn’t registered
anything.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for keeping me posted, and for the screenshots provided. While I'm glad some of you received the fix, I'm sorry this hasn't been the case for all of you. For the ones having issues with the alarms, please reply with the following:

• Do you get a message when trying to delete the duplicated alarms?
• Have you tried restarting your tracker and rebooting your phone?
• What is the model and OS version of your phone?

These details will help me to further investigate, so please keep me posted.

[Kerra91]

I’ve tried restarting the watch, deleting and reinstalling the watch on the
app, everything. I can add alarms, sometimes they sync and sometimes it
says “not synced yet”, but none of them go off anymore at the times
scheduled and sleep still doesn’t track.

[ChefDV]

Hi Lizzy,

Still having the same issues I listed above.

I have the most recent Android app, have rebooted device & phone multiple times. 

Still getting the 'waiting to sync' notice when viewing alarms. On Fitbit itself old alarms are visible that were set maybe 4-6 weeks ago , no new alarms has transferred over.

Thank you

[LizzyFitbit]

Hi there, @Kerra91 and @ChefDV.

Thanks for the details and efforts while working on this situation. Let me share our team is actively working on a sync improvement to help ensure that Silent Alarm Syncing is more robust for all our members.

I apologize for the duplicate alarms issues you're encountering. Our team is investigating this issue and is also working on a manual work-around to delete the duplicate alarms coming this month.

Your feedback is appreciated and in the meantime, please make sure to keep your Fitbit device syncing so the rest of your details can stay updated on the Fitbit app.

[Becksmydear]

I can add alarms but when I do it duplicates it and the duplicate one says ‘not synced yet’. If I delete the ‘not synced yet’ one it doesn’t give an error but doesn’t go until I go and manually do the sync now.

Yes I have tried rebooting phone and restarting tracker. 
My phone is an IPhone11 and I’m running iOS 16.1. Hope that helps. Thanks 

[LizzyFitbit]

Hi everyone!

Thanks for your continued reports and efforts while working on this matter. For the ones still having issues with duplicate silent alarms, let me recommend the following steps:

1. Open the Fitbit app, tap your profile picture > Fitbit device > Silent Alarms.
2. Tap on a duplicate alarm (the one shown with a status of "Not Synced Yet"), and then tap on Delete Alarm.
3. Wait for the status to stop updating and the "Not Synced Yet" message to disappear.
4. Go back to the previous screen, scroll down and tap on Sync Now. Wait for Syncing to complete.
5. Tap on Silent Alarms to confirm the duplicate alarm are deleted.

Please repeat this step for each of the duplicate or unwanted alarms with a "Not Synced Yet" message and keep me posted on the outcome.

[Kerra91]

I’m tired of not being able to properly use my watch. Fitbit has been
having issues for to long with no real fixes. I’m switching to Garmin.

[ChefDV]

Thank You @LizzyFitbit 
This is now working for me - 
I added a new alarm to test just now.
While it doesn't sort the alarms chronologically on the Fitbit - it did work by removing the old alarms that were still stuck in Sync mode.

Hope this fix continues to work.