04-03-2019
03:55
- last edited on
04-04-2019
18:56
by
DavideFitbit
04-03-2019
03:55
- last edited on
04-04-2019
18:56
by
DavideFitbit
My battery ran down and I recharged last evening. This AM all the sleep stats are changed and are wrong.
Inspire shows multiple Monday, Tuesday etc sleeps for last week. Also note each of the duplicate Mondays is different?! No sleep shown now for last Saturday
For last nights sleep it shows two - and both very different.
I have toggled bluetooth on and off and re-synched.
I have restarted the device and re-synched.
Any other ideas how to get the correct data to display?
At this point, I'm thinking the sleep data is just made up since it shows wildly different data for the same night.
Secondarily, I had to recharge after a 100% recharge 2 days ago and I've only had the fitbit for 1 week. So battery is also not performing well. Ugh.
Moderator edit: format
Answered! Go to the Best Answer.
04-04-2019
19:00
- last edited on
07-26-2023
09:18
by
MarreFitbit
04-04-2019
19:00
- last edited on
07-26-2023
09:18
by
MarreFitbit
Hello @wichickadee, welcome to the Community forums. I'm sorry to see that you've been having trouble with your sleep information after the battery ran down completely.
Thank you for confirming that you already tried , restart the Bluetooth, re-sync a few times and restart the device as well. Before considering other options, and just to make sure this is not a problem of the Fibtbit app, please try to log out from the application, then restart your phone and log back in, then please check if your sleep data is still incorrect.
Regarding the battery not lasting as long as it should, please also make sure that you've exhausted all troubleshooting options in this article.
04-04-2019
19:00
- last edited on
07-26-2023
09:18
by
MarreFitbit
04-04-2019
19:00
- last edited on
07-26-2023
09:18
by
MarreFitbit
Hello @wichickadee, welcome to the Community forums. I'm sorry to see that you've been having trouble with your sleep information after the battery ran down completely.
Thank you for confirming that you already tried , restart the Bluetooth, re-sync a few times and restart the device as well. Before considering other options, and just to make sure this is not a problem of the Fibtbit app, please try to log out from the application, then restart your phone and log back in, then please check if your sleep data is still incorrect.
Regarding the battery not lasting as long as it should, please also make sure that you've exhausted all troubleshooting options in this article.