help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Almost dead tracker after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-08-2022 06:48

‎11-08-2022 06:48

I have used my Fitbit Inspire HR tracker for over two years, in the pool and in the ocean. Last week I wore it in the ocean for about 5 minutes and it seems to have died.

It had the smile face for a second then it went black (no vibration), I let it stay in the charger and after an hour, the “Fitbit logo” and “001” was shown in the display, then it went black again.

Today I managed to start my tracker and sync., but there is no light on the bottom, and therefore it cannot track heartrate.

Even though it was fully charged, after 1 hour the battery level is now low

 

Any advise for a solution? or is it dead

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-09-2022 18:04

‎11-09-2022 18:04

@SusanneH , A warm welcome to the Community! Thank you for trying the restart. 

I've informed our team and you'll receive further support via email . 

Hope this gets solved soon,

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes