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App updated now won't connect to fitbit

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‎08-12-2019 05:59 - edited ‎08-12-2019 06:10

‎08-12-2019 05:59 - edited ‎08-12-2019 06:10

Last week, I updated the Fitbit app on my phone, and then my fitbit wouldn't sync.

I Uninstaller and reinstalled the app. No luck syncing.

I then deleted the Inspire in the app to try reconnecting it. Won't connect to it via Bluetooth.

Please help.

 

Update: the app also won't sync with my Aria scale.

 

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‎08-13-2019 07:42

‎08-13-2019 07:42

@Myltldmn, a warm welcome to our Community!

 

Let me help you with your Inspire and Aria not syncing with your phone. Which phone are you using? Is it compatible? Lets try refreshing the link between your phone and your devices by doing the following: 

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here (includes instructions for Aria too).

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-21-2019 16:24

In response to AlvaroFitbit

‎08-21-2019 16:24

My Fitbit flex won’t sync with my iPad neither after I updated it, it just keeps looking.

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