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Battery life not lasting

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‎05-09-2020 16:05 - last edited on ‎05-11-2020 17:02 by Fitbit Moderator

‎05-09-2020 16:05 - last edited on ‎05-11-2020 17:02 by Fitbit Moderator

I recently bought an Inspire HR and I am really disappointed of its autonomy.

In fact even if it is announced to last 5 days, it doesn't even last 10 hours.

I've looked up troubleshooting and I've tried everything that it said to do I've shut off the heart rate monitor I shut off the GPS I made sure that my calls and messages weren't going to it and I tried resetting it : nothing works.

I have also restarted my device and let it to run out of battery to charge it again. 

Please don't ask me if am charging my device correctly because yes, I am since it shows 100% battery

and don't tell me neither that the length of time my Fitbit device operates on a full charge depends on how frequently I use it, because i don't even check the time on it!

My costumer experience with the brand  is Horrible and I won't recommend FitBit's devices to anyone !!!

 

Moderator edit: Subject for clarity 

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‎05-11-2020 17:01

‎05-11-2020 17:01

Hi @MehdiMaysamahch, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting, I understand how frustrating this matter can be for you.  I was informed by our Customer Support team that you already contacted them to receive assistance with this situation, therefore, I suggest you to contact them back if you require further assistance.

 

I'll be here if you need anything else.

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‎05-12-2020 08:26

In response to RicardoFitbit

‎05-12-2020 08:26

Hi, my name is Debbie, my Fitbit is not holding a charge too.  I bought my Fitbit last July (2019) it was working great, holding a charge for days, then last Tuesday, May 5, 2020, it started acting up;  the time would randomly change and the battery started draining.  I would charge it up and in about an hour is was almost dead.  I did everything I was supposed to do, clean the charging cable, back of the Fitbit and restart it.  I read messages posted on this site to see if there was something else I could do, but nothing as helped.  What else can I do?  Please help!

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‎05-14-2020 11:45 - edited ‎05-14-2020 11:51

In response to RicardoFitbit

‎05-14-2020 11:45 - edited ‎05-14-2020 11:51

Hello @RicardoFitbit ,

It is true that i contacted the support team, however they didn't answer yet.

Another time, I am disappointed of the quality of service.

Tomorrow, it will be a week that i bought an unusable Inspire HR, that is more often charging than being in my arm as you can see in the joined photo.

IMG_5033.PNG

In fact, the gaps represent the time that the  Inspire HR  lasts charging for few ridiculous hours of autonomy; 

I wished a more dynamic reaction from Fitbit and some more responsiveness. 

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