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Battery life not lasting

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‎07-01-2020 08:32 - last edited on ‎07-01-2020 22:58 by Fitbit Moderator

‎07-01-2020 08:32 - last edited on ‎07-01-2020 22:58 by Fitbit Moderator

I fully charged my Inspire HR and within 2 hours its dead? I've rebooted it and checked that its updated and nothing. I'm very sad right now. It's only a year old.....frustrated.

 

Moderator Edit: Clarified subject

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‎07-01-2020 22:57

‎07-01-2020 22:57

Hi @Melbrit, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Inspire HR was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed.

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‎07-02-2020 05:41

In response to RicardoFitbit

‎07-02-2020 05:41

Hi Ricardo,

I have charged it fully using the cable to computer and to the proper outlet. I have rebooted it several times. The battery lasts not even two hours after wearing it. The screen goes black and its unresponsive. 

The battery is fried.

Thanks 

Melissa

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‎07-02-2020 20:53

In response to Melbrit

‎07-02-2020 20:53

Your reply is appreciated @Melbrit.

 

Thanks for troubleshooting your device with me. Because the issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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