Black screen on Fitbit Inspire

[Zdraper]

I bought my fitbit just over a month ago and was working fine up until wednesday. The screen has gone blank. It will charge and if i wear it it still tracks my steps as can see on my Iphone app. How can I either get this fixed or replaced? 

[Vdavis]

This just happened to me too. 

[Martytennis]

Just happened to me

[Kristenlynnhr]

This has happened to me a couple of times, lasts for like 20 mins or so but eventually goes back to normal. 

[M1Aggie01]

Me too. Black screen.  Had mine for just over 4 weeks as well.  What gives?

[MothQueen]

Mine just did this yesterday. It had done it a few times for short intervals but yesterday morning it went blank after being on the charger an has not resolved itself.

What is going on?

[M1Aggie01]

Yes mine had been charging as well.

[MothQueen]

Ok, so I chatted with costumer service. They had me plug my Fitbit back to the charger and hold the side button done for over 5 seconds. It took two tries but then it rebooted my Fitbit and now it's back to normal. Hope this is helpful.

[M1Aggie01]

Found the restart instructions as you were posting. Took me three tries but mine is now functioning correctly

 Thanks for posting.

[MothQueen]

Yes, I just talked to customer service and they told me to hold the side
button down while it charged. I had to hold it down for at least 10 seconds
but then it just rebooted.
Hope that's helpful 🙂

[Zdraper]

Thank you all for your help. It’s now working perfectly.

Sent from my iPhone

[SunsetRunner]

Does your data come back after resetting it?

[M1Aggie01]

According to the help file I read, the data is not deleted.

[SunsetRunner]

Thanks. Ive not even had it for 2 months and this is the 2nd time its done it. First time i needed an app update but not this time. Ive got 27% battery so not sure why its done it