Black screen on Inspire HR

[Cat_LoverKathy]

My screen went blank on my Inspire HR earlier today. I have tried recharging thinking the battery was low but this did not resolve the problem. It is still syncing with my Android p The device is not quite 6 months old. Any suggestions?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Cat_LoverKathy Welcome to the Community. Sorry for the delay in my reply.

Let me help you with your unresponsive Inspire HR and thank you for charging it. Try restarting your tracker by following these instructions and since it is still syncing also try changing the clock face.

Let me know how it goes.

[legends3]

My fitbit Inspire does not respond when I try to move the setting to heart, steps taken... excetera.

The steps are still recorded on my phone and computer. but I like to keep up to date with my steps as I walk.

Alan Free

[Cat_LoverKathy]

Thanks for your response. I just saw your post a few moments ago.   Mysteriously, my screen came back late yesterday afternoon on its own without any intervention on my part. I will keep your post archived in the event I have a similar problem in the future.

[legends3]

Mine has just this minute returned.

[Sweetpea20]

I woke up this morning and noticed my screen had gone black, despite trying to restart it and also having it on the charger. The HR is still glowing. Were you able to continue wearing your tracker and were steps synced and updated once the screen returned?

[legends3]

Back up and running.

[Cat_LoverKathy]

Yes, everything appears to have continued to function except for the screen 

[AlvaroFitbit]

@legends3 @Sweetpea20 Thanks for joining us! 

@Sweetpea20  Let me help you with your unresponsive Inspire HR and thank you for troubleshooting this issue. Since the issue persists I have created a case so our Support team can further assist you via email.

@legends3 happy to hear that your tracker is working fine now.

@Cat_LoverKathy I want to confirm that your tracker's display isn't working again and has't worked since?

I look forward to your reply.

[Ancanas31]

I am having this same exact issue. The screen is black and It will not restart. The green Is still glowing and every once in a while when I click the button on my fit bit it will flash to a very faint screen that shows a lightbulb and my charge percentage. It Flickers and then goes away and the touch screen will not work to interact && then it goes black and won’t turn on at all. It is still syncing with my phone but I have tried all day to get my Fitbit to work and it won’t work. 

[Sweetpea20]

After having it on the charger for a bit (despite there being a charge) and making a few attempts at restarting, the screen did come back on and it's been working fine ever since. 

[AlvaroFitbit]

@Ancanas31 I hope you are fine.

Thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

@Sweetpea20 thank you for the update and happy to hear that your tracker is working.

Keep me posted.