Black screen on inspire HR

[Louiseg28]

It has happened a few times and I have tried the things suggested on this forum,  however it now wont light up at all. It is still recording steps heart rate etc bit I cannot get it to come on. Please help I have tried everything I have only had it 5 months thanks in advance

[RicardoFitbit · Accepted solution]

Hi @Louiseg28, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. If you haven't already done so, I recommend you to try our restart process following the next steps and let me know if the issue persists:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Keep me posted. 

[Louiseg28]

Thank you for your reply. I've managed to get it to come on now by charging it and pressing the home button for a minute. It's so frustrating as this is happening alot. Thank you again 

[RicardoFitbit]

You're welcome @Louiseg28, thank you too for your reply.

I appreciate the details that were shared in your post, totally understand how frustrating this matter can be for you. Please do not hesitate to contact me back if you need more help, I'll be here.

Thanks for being part of the Fitbit family.

[FFWane]

works... my fitbit is light-up now. Thsnks 

[LLA69]

Help - mine is doing the same thing however, the screen will not turn back on, no matter how long I leave it plugged in or press the button!!

FITBIT used to have an online chat or posted phone number for immediate help ... is this no more??

Would like help immediately as I work I healthcare and use my Fitbit for work!!

[Louiseg28]

I had to plug mine in leave it 5 minutes and then keep my finger on the button for at least a minute if not longer. I did this about 4 times and it eventually came back on. Sent from my Samsung Galaxy smartphone.

[RicardoFitbit]

Hi @LLA69, welcome to the Community Forums!

Thanks for your post and for trying the troubleshooting steps that were shared on this thread. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

@Louiseg28 @FFWane Thanks for sharing your experiences, I'm really happy to know that your issues were resolved. I'll be here if you need anything else.

Don't hesitate to ask me any additional questions, I'll be around.

[Jennap1985]

Mine is doing the same thing. The restart worked for a the first couple times but now it won’t turn on at all. It still tracks and vibrates but no screen. 

[Jennap1985]

Is there someone I could contact for my same issue? The restart is no longer working for my black screen and mine is less than a year old. 

[RicardoFitbit]

Welcome aboard @Jennap1985, thanks for sharing your issue with me.

I appreciate your effort troubleshooting your Inspire HR before to posting over here. Since you're still experiencing this issue, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Jennap1985]

Thank you! Someone reached out and I provided them with the info they needed. Hopefully they can help 🙂 

[Ting-Edward0403]

Thanks for your instruction.   I tried, and it works.  Again, thank you! 

[Lbw14]

I have done all these things and occasionally I will get a smiley face icon but then nothing else happens. My screen stays black. It’s is fully charged, my app is up to date. I did the firmware update this morning, have restarted my phone and bluetooth, I have even removed the inspireHR from my Fitbit app. My iPhone does find my inspire to pair but because the screen remains black I cannot see the pin to enter to complete the pairing. I need help or a replacement ASAP. My inspire is less than 2years old. I do not shower or swim with it and I charge it often. 

[AlvaroFitbit]

@Lbw14 It's great to see that you've visited the Fitbit Community!

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[Fortine]

Didn't work