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Blank Screen on Inspire HR

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‎11-12-2019 04:37 - last edited on ‎11-13-2019 04:52 by Fitbit Moderator

‎11-12-2019 04:37 - last edited on ‎11-13-2019 04:52 by Fitbit Moderator

I see I am not the only one with the HR screen.

The device still keeps track of the steps/sleep, but I don't have a display.

this is the 3rd time it's happened in 5 weeks:  the first 2 times the display came back after a few hours, but this time it's been 2 days and no display.  I tried resetting the device to no avail.

 

The reason I purchased the HR is to avoid wearing a watch along with a Fitbit device.

 

My HR is 10 months old - is this the expected life of the device? 🤔

 

 

Moderator edit: updated subject for clarity

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‎11-13-2019 04:58

‎11-13-2019 04:58

@db2016 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Inspire HR screen not working and thank you for troubleshooting this issue. Try changing the clockface, save and sync and see how it responds to this.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-13-2019 05:59

In response to AlvaroFitbit

‎11-13-2019 05:59

Thanks, it just came back again on it's own.
As I mentioned, it's happened 3x now, the 3rd time it was over 24 hours
before the display came back.

Still wondering what the life of the device is supposed to be...
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