Blank screen on my Inspire 2

[klynn_7019]

A week or so ago I noticed that the screen on my Inspire 2 wouldn't let me scroll to other features. So I tried to restart it. That resulted in my screen going completely black. I tried going to the settings, on my Android phone, going to the gallery of clock faces to select one. That didn't work. I tried customer service, they said I need to purchase a new Fitbit and would send me a coupon for 30% off. That never happened.

I ran the battery down. I noticed that even if I couldn't see the screen, the device still tracked my steps and sleep. Finally, when the battery died, I plugged it in to recharge. The clock face came back, but I couldn't scroll for the other features. So I tried restarting again, and I am back to a blank screen.

I tried removing the device from my Fitbit account, unpair from Bluetooth, quit the app, shut down my phone, restart the app, Bluetooth, and add the device to the app.

No change.

This is very discouraging since it's only 6 months outside of warranty. I also have months of Fitbit premium left. Any feedback would be greatly appreciated. Thanks 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @klynn_7019. 

Thank you for taking the time to share all the details regarding this difficulty that you are experiencing with your Inspire 2. 

As you mentioned and while reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Take in consideration that they must follow the warranty politics but rest assured that the advisors will look for the best way to help you. Please keep in contact with them and take a look at your inbox.