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Blue tooth won't connect on my Samsung S21 Ultra

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‎02-02-2022 17:26 - last edited on ‎12-18-2022 22:54 by Fitbit Moderator

‎02-02-2022 17:26 - last edited on ‎12-18-2022 22:54 by Fitbit Moderator

I just got the Inspire 2 today and it will not connect to Bluetooth ony Samsung S21 Ultra.  When I click to connect it tells me that I need an app.   I have tried rebooting both the phone and the fitbit, bit nothing works.   Any help would be appreciated. 

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‎02-12-2022 18:00 - last edited on ‎11-19-2024 09:32 by Fitbit Moderator

‎02-12-2022 18:00 - last edited on ‎11-19-2024 09:32 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Jkunz692. 

Thank you for sharing all these details about the inconvenience you've been having with your Inspire 2 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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‎02-12-2022 18:53

In response to DavideFitbit

‎02-12-2022 18:53

Hi @Jkunz692 your fitbit is a Bluetooth low energy device. This type of device can not be paired through the phones Bluetooth. The tracker will reject robbery attempt and you will get a message to use the (fitbit) app. 

First step is, on the phone, go to Fitbit.com/setup this will direct you to the correct fitbit app download 

How do I set up my Fitbit device?

 

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