Brand new Inspire HR going crazy and flicking through screens by itself

[MystikMitch]

Hi - I've just purchased an Inspire HR from Amazon and when it arrived I plugged it in to charge and performed a firmware update on the app and left it.

When I came back, I put the device on my wrist and noticed it started to flicker, and the clock face screen kept flicking over to the step counter and then the heart rate monitor etc, and it wont stop flicking through different screens at random intervals - it almost looks like there's a finger on it which is moving it around, kind of like when you lean on a smartphone accidentally and the screen half changes/changes.

I've tried to reset it by charging it and holding down the button for 5 secs, did it multiple times but that didn't work.  I've also tried to follow steps to factory reset but it that process doesn't seem to be working as I cant get to the bit where 'ALT' and a white screen flashes.  Very disappointed in my new purchase, can anyone help at all?

Thanks,

Mitch

[AlvaroFitbit]

@MystikMitch It's great to see that you've visited the Fitbit Community!

Let me help you with your unresponsive Inspire HR and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[Maggie01]

I am having the same issue. The only difference I’ve had my Inspire for a few months.  What is the suggested fix?

[ALMSSO]

Mine also has the same problem, i i just got it a few months back, any suggestions for the problem?

[AlvaroFitbit]

@Maggie01 @ALMSSO Welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Inspire HR screen not working as it should. Start by cleaning the device screen from any dirt or drops of water with a piece of cloth. After this restart it by following these instructions.

Keep me posted.

[Maggie01]

@AlvaroFitbit I have cleaned it and reset it a few times. It still does not easily change screens and it will randomly start workouts. Just last night alone I ran 6 different times while I slept. 

any other suggestions?

thank you 

maggie

[Maggie01]

Ahhhhhh please help. In the last 3 hours it has not stopped switching on its own to Exercise, Run and has started the run setting.  I let it completely drain the battery and die, I was thinking that would help, but it did not. 
Thank you for any advice. I’ve only had this about 6 months, is that just their longevity?

[MystikMitch]

There was no fix for this in the end - I had to call up the fitbit support and they offered me a replacement device within 7-10 working days.  I declined and got amazon to send me out a new one the next day and returned my original one as faulty.  Works fine now.

[Maggie01]

Thank you @MystikMitch perhaps @AlvaroFitbit will have another solution, or should I just call?  I bought this at Best Buy so I’m not sure what their return window is or if I could find the receipt. I did find the box today so that has the bar code. 

[annie.geckle]

I'm having this same issue. My inspire HR is about a year old. What is the solution?

[ALMSSO]

In the end, the only solution was to replace it, jjst 

[AlvaroFitbit]

@annie.geckle Welcome to the Fitbit Community!

Let me help you with your Inspire HR not working as it should. Please let our Support team know about this issue. I noticed that you already have a ticket with them so keep working with the team to find a solution.

@ALMSSO thank you for your input here.

Let me know how it goes.