help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Inspire HR not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2020 11:40

‎06-04-2020 11:40

I’m new to the Fitbit world. Bought my first inspire HR and have been trying to set it up. Have managed to charge it, install the app on my phone, and the Fitbit was able to connect to my phone but installation failed. 

Now the Fitbit won’t respond at all. Have tried the reset option and still nothing, can someone help.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-05-2020 21:04

‎06-05-2020 21:04

I’m beyond frustrated. I too have a brand new Fitbit Inspire HR that won’t update. After going through a phone call with Fitbit, I’ve been told that it is a problem on their end, and to wait. It could be one day, one week, or longer. This is after sending the first one in because it was doing the same thing and getting this one back that still doesn’t work. The answer about the update appears to be from January. How long am I expected to wait?

Best Answer
0 Votes