Brand new Inspire HR not taking a charge

[Qmark]

I just received my inspire HR yesterday. The unit seemed to come with a partial charge, just under 50%.  I followed the instructions for setup and watched the units battery power decrease while on the charger.  I’ve tried multiple UL listed adapters, multiple outlets, my MAC desktop as well as the troubleshooting guide for charging issues.  I have had no positive results.  Upon browsing the forum, it would seem that many have encountered this issue during various periods of ownership.  Can anyone tell me what the quickest and most effective course of action would be?

[AlvaroFitbit]

@Qmark Welcome to the Community.

Let me help you with your Inspire HR not charging and thank you for troubleshooting this issue. Since the issue persists I suggest you reach out to our Support team. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[Qmark]

FitBit has agreed to replacing the unit.  I should receive the replacement by Saturday.  I’m hoping this one will be trouble free.

[AlvaroFitbit]

@Qmark thank you for the update.

Really happy to hear that you got a replacement from our Support team. Hopefully you are already back on tracker and working to reach all your goals.

Happy stepping and stay safe.