Brand new Inspire HR won't set up.

[Izzellia]

I have just bought a brand new Fitbit Inspire HR and it won't set up.

It is now fully charged. I have tried restarting it multiple times (smiley face and vibration) and still no good. It will not do anything when I touch it. It just shows a diamond graphic and fitbit.com/setup. 

I tried talking to customer service and they were quite unprofessional and unhelpful. I now can't get back on the live chat service because it is showing an error page. 

Feels like I have wasted a lot of money here.

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[RobbiB]

I'm having the same problem. I downloaded the app on my phone, my tablet, my computer. It won't sync with any of them.

[RobbiB]

I have a Samsung and it will sync with other similar devices.

[Odyssey13]

@RobbiB  there are many different Samsung phones out there. See if yours is on the list of those that are compatible

[NY2VA]

I have the same problem and posted this issue earlier today.  I had called the tel # for customer support and spoken to a person on Friday who tried to help, gave me a case # and told me to call back if my Inspire HR didn't start showing more than a flat line after 45-60 minutes.  Well I had to call back today only to find that the tel # I used is no longer tied to Fitbit (how odd!).  

[Odyssey13]

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)

[RobbiB]

Got it! Thanks for responding!

[RobbiB]

Mine finally activated after I went thro the process many times, turning my phone & some settings on and off.

[RobbiB]

Thank you all. It finally activated after many failed attempts & turning my phone & some components off & on again.

[Odyssey13]

@RobbiB  patience is often rewarded. You didn't panic, but took care of it. Glad you didn't give up.