Brand new inspire wont turn on

[Gamey]

Brand new inspire fully charged but wont turn on or connect to my phone. My phone is compatible. 

[cathm]

Hi @Gamey 

Please let me know if you have tried this yet? 

If you can't sync Inspire, don’t see your stats, or your tracker is unresponsive, restart
your device:
1. Connect Inspire to the charging cable. For instructions, see "Charge your
tracker " on page 6.
2. Press and hold the button on your tracker for 5 seconds. Release the button.
When you see a smiley face and Inspire vibrates, the tracker restarted. 

[Gamey]

tried this now i have a pink lone running through screen. I have never used it before it is brand new .

[SueinSpain]

I am having the same problem! I charge it first, but now all I see is the pink line and when I tap the screen nothing else shows! 

[Gamey]

I deleted the fitbit from myphone app and reinstalled it.then updated it.
Finally working!! Try that 🙂